Using the Messenger (Mobile)

Channel list

• See a list of channels grouped by account, including both channels you participate in and channels for accounts you manage.
• If a single account has multiple channels, you can collapse the list to keep things tidy.

Channel screen layout

This is the layout when you enter a channel.

• Tap the channel title at the top to see:
  • Workspaces and participant list from both companies
  • Recent channel activity (who entered, when)

• Message panel
  • Message input field
  • Sent messages, with author and timestamp
  • Threads
  • User mentions
  • Private chat
  • Copy channel link

Writing messages and applying styles

• You can write messages at the bottom of the channel.
• Apply a range of styles — bold, underline, strikethrough, bullet points, blockquotes, emoji, and more.

Using threads (replies)

• Add replies to any message for deeper, more focused conversations.
• You can use emoji in replies too, and copy a share link for any individual message.

Reacting with emoji

Use a variety of emoji to respond to messages in a way that’s appropriate, expressive, and a little fun.

Sharing files

• Upload and download any type of file — documents, images, you name it.
• Select a file to preview its contents without downloading it (except PPT).
• You can upload multiple files of different types at once.
• Maximum size per file is 200MB, and up to 10 files at a time.
• There is currently no limit on the total number of files you can upload.

Private chat

• Have a private chat with team members from your own company within the channel.
• Account contacts can’t see the private chat or its contents.

Follow-ups

1. You can mark a message as a follow-upwhen it needs attention or action.
2. Other channel participants are automatically notified about who is following up on what.
3. From the [Follow-ups] menu on the home screen, you can see your In progress and Completed listsseparately.

Message notifications

1. Tap the [🔔] icon buttonon the home screen to see new replies posted in channels you participate in.
   If there are unread replies, a red badge [🔴] appears on the [🔔] icon.

2. Tap the channel nameto jump to that channel.
   Tap a message or replyto jump directly to that conversation.
3. Use the [Mark read] button to mark a conversation as read. Until you either mark it as read or navigate to it, it stays flagged as a new reply in your notifications.

4. Turn on the [Show unread only] toggle to show only conversations with new replies.

Follow-up notifications

• When a follow-up is registered or its status changes, a system message appears in the channel.
• System messages are visible to all channel participants.
• Tap a system message to view or edit the follow-up details.

• Registered or set to in progress: OOO is following up on this message.
• Set to completed: OOO has completed this follow-up.
• Cancelled: OOO cancelled this follow-up.

Accepting channel invitations

• From the [Received invitations] menu at the top left of the home screen, you can see invitations sent by accounts.
• You can accept or decline each invitation directly. Invitations from team members in your own company are joined automatically without separate approval.