Using the Messenger (Desktop)

Channel list

• See a list of channels grouped by account, including both channels you participate in and channels for accounts you manage.
• If a single account has multiple channels, you can collapse the list to keep things tidy.

Channel screen layout

This is the layout when you enter a channel.

• Message panel
  • Message input field
  • Sent messages, with author and timestamp
  • Threads
  • User mentions
  • Private chat
• Right sidebar
  • Workspaces and participant list from both companies
  • Messages marked as starred
  • Shared file management
  • Recent channel activity (who entered, when)

Writing messages and applying styles

• You can write messages at the bottom of the channel.
• Apply a range of styles — bold, underline, strikethrough, bullet points, blockquotes, emoji, and more.

Using threads (replies)

• Add replies to any message for deeper, more focused conversations.
• You can use emoji in replies too, and copy a share link for any individual message.

Reacting with emoji

Use a variety of emoji to respond to messages in a way that’s appropriate, expressive, and a little fun.

Sharing files

• Upload and download any type of file — documents, images, you name it.
• Select a file to preview its contents without downloading it (except PPT).
• You can upload multiple files of different types at once.
• Maximum size per file is 200MB, and up to 10 files at a time.
• There is currently no limit on the total number of files you can upload.

File management

• View the complete list of files shared in this channel.
• Each file shows its name, uploader, and upload time.

File activity history

For each file, see who downloaded or viewed it, and when.

Private chat

• Have a private chat with team members from your own company within the channel.
• Account contacts can’t see the private chat or its contents.

Starred messages

1. You can mark a message as a follow-up.
2. Other channel participants are automatically notified about who is following up on what, and the record is shared in the right sidebar.
3. From the Starred messages menu, you can see your In progress and Completed listsseparately.

Message notifications

1. Open the [My Notifications] menu to see new replies posted in channels you participate in.
2. Click the channel name to jump to that channel.
   Click a message or reply to jump directly to that conversation.
3. Use the [Mark as read] button to mark a conversation as read. Until you either mark it as read or navigate to it, it stays flagged as a new reply in My Notifications.
4. Turn on the [Show unread only] toggle to show only conversations with new replies.

Starred message notifications

• When a message is starred or its status changes, a system message appears in the channel.
• System messages are visible to all channel participants.
• Click a system message to view or edit the starred message details.

• Registered or set to in progress: OOO is starring the message.
• Set to completed: OOO finished starring the message.
• Cancelled: OOO cancelled starring the message.

Accepting channel invitations

1. From the [Received invitations] menu at the top left, you can see invitations sent by accounts.
2. You can accept or decline each invitation directly.
   Invitations from team members in your own company are joined automatically without separate approval.